Terms of Service
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR 2018). You can accept cookies when you enter the site or not!
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. You can request this at any time.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first but its highly unlikely indeed that we will need to do this.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
To place an order
Our website has been designed to make online ordering as simple as possible. Simply search using one of our search facilities and click 'go' - then simply tell us how many items you require and checkout when you have finished shopping. Any queries, please call us if ordering during office hours.
Acknowledgement of orders
We will acknowledge all orders by e-mail (please ensure that you put in exactly your correct e-mail address) or by telephone where an e-mail address is not available.
All images are for illustration purposes only and actual colours may vary from website images. This may be due to your monitor resolution, brightness or contrast.
We accept credit card payments including Visa, Mastercard, Solo, Delta, Switch and American Express. If you have opened an account with your order, we will show you on the website your confirmation together with the tracking number from Royal Mail and order reference details. If you prefer you can telephone us ( 0333 222 9129) with your order and you can pay over the telephone or you can send us a cheque in via post to the above address.
Credit cards and security
Voucherline use 128 bit encryption technologies to ensure all of your card details are safe when you purchase on-line.
Voucherline do not disclose any details of buyers’ information to any third parties. We are committed to protecting your privacy and details. We will never collect, nor attempt to collect, sensitive information about you without your explicit consent. The only information collected is the key information and includes your name, address, e-mail and contact details together with your payment details.
Voucherline use the Royal Mail to deliver your items. We will only send out your package using special delivery, which is insured for you and paid for. Our hampers are delivered using other carriers. Delivery usually takes three working days from date of order - if an item is out of stock we will let you know and give you the estimated delivery time, and will be able to substitute for you if you are unable to wait for another voucher, or cancel your order if required. No monies are taken from your credit card unless your order is on its way.
Exchange and returns
In the unlikely event that you are not satisfied with any gift voucher purchase from www.voucherline.com you may return the goods to our address above within 10 days of receipt of the goods in excellent condition. We will refund or exchange the value of the goods less the delivery charges unless the goods are faulty then we will refund the postage as well. Unfortunately, this does not apply to purchase of gift cards, as these are bespoke to your order, including expiry dates applying from date of transaction. If your vouchers or gift cards become out of date, you need to go to the brand owner, who might exchange them for you, but it does depend on their policy and guidelines.
Please return the goods, to the above address with a brief covering letter detailing what you would like us to do. We will strive to find you an alternative. Please ensure that you use a reputable courier with a track and trace facilty as we cannot be held responsible for returned goods until we have received and signed for them.
Activating gift Cards
If you have ordered £75 or more in your pack, and have chosen 1st class post your pack will require activating. Please email us at firstname.lastname@example.org with your order number before 12noon on a weekday and we can activate your pack normally by 6pm weekdays depending on the brand. Some brands take a further 24/48 working hours to load as we send these direct to the different brands.